FAQ

What types of products does Spanx Lingerie Store offer?

We specialize in a wide range of intimate apparel and activewear designed to make you feel confident and comfortable. Our collection includes sculpting bras (like our Level 3 Sculpt bras), wireless bralettes, bodysuits, boyshorts, hipsters, activewear with Booty Boost® technology, special occasion shapewear (including Bridal Shapewear), and versatile everyday pieces from our AirEssentials and other collections.

What is Booty Boost® technology?

Booty Boost® is our innovative technology built into activewear designed to lift and shape for a confident, empowered silhouette during your workouts and beyond.

How do I find the right size for me?

We recommend consulting the specific size chart provided on each product page for the best fit. As intimate apparel is personal, please take careful measurements to ensure you select the size that will make you feel most comfortable and supported.

Where do you ship to?

We proudly deliver confidence worldwide! Based in San Francisco, we ship to most global destinations, excluding only a few remote areas in Asia and other locations.

What shipping options are available?

We offer two convenient shipping methods to meet your needs:
– Standard Shipping: $12.95 via DHL or FedEx. Orders typically arrive 10-15 days after dispatch.
– Free Shipping: Available on orders over $50 via EMS. Orders typically arrive 15-25 days after dispatch.
All orders are processed and prepared for shipment within 1-2 business days.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive a confirmation email containing your tracking details and a link to monitor your package’s journey to you.

What is your return policy?

We want you to love your Spanx items as much as we do. If you are not completely satisfied, we offer a hassle-free return policy within 15 days of receiving your order. Items must be unworn and in their original condition with tags attached.

How do I initiate a return?

Please contact our friendly support team at [email protected] within the 15-day window. We will guide you through the simple process and provide you with the necessary instructions.

What payment methods do you accept?

To make your checkout experience smooth and secure, we accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders more easily and may speed up future purchases.

How can I contact customer service?

Our dedicated support team is here for you! For any questions regarding delivery, products, returns, or your account, please email us at [email protected]. We are based at 4951 Rose Street, San Francisco, US 94103.