At Spanx Lingerie Store, we are dedicated to your complete satisfaction. We want you to feel as confident in our service as you do in our products. If your purchase isn’t perfect, we’re here to help make it right.

Our Return & Exchange Policy

We gladly accept returns and exchanges for most unworn, unwashed, and undamaged items with original tags attached within 15 days of you receiving your order.

Please Note: Due to hygiene reasons, we cannot accept returns or exchanges on the following items, as indicated by their intimate nature and common retail practice:
  • Bras (including Wireless/Bralettes)
  • Bodysuits
  • Briefs & Boyshorts (and other intimate apparel worn close to the skin)
  • Bridal Shapewear (as it’s often a special occasion item)
All sales of these items are final.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receipt, please email us at [email protected] with your order number and details about the item you wish to return or exchange. You can use the template below.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not send anything back without an RMA number.
  3. Ship the Item(s): Carefully pack the unworn, tagged item(s) in their original packaging if possible. Include a copy of your order confirmation or a note with your RMA number and order details. Ship the package to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund. Please allow up to 5 business days for processing after the item arrives at our facility.

Refund Information

  • Refund Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: After we process your return, please allow:
    • Credit/Debit Cards: 5-10 business days for the refund to appear on your statement.
    • PayPal: 3-5 business days for the refund to appear in your PayPal account.
  • Deductions: The original cost of standard shipping ($12.95) is non-refundable. For orders that qualified for free shipping, no shipping cost deduction will be made from your product refund.

Exchanges

To exchange an eligible item for a different size or color, please follow the return process above. In your initial email, clearly state the new size or color you would like. We will process the exchange once the original item is received. If the new item has a different price, we will either charge or refund the difference.

Return Shipping Address

Upon receiving your RMA number, you will be provided with the specific return address. Generally, returns should be sent to:

Spanx Lingerie Store
Returns Department
4951 Rose Street
San Francisco, CA 94103
USA

Email Template for Return/Exchange Request

To help you get started, here is a template you can use for your email request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email To: [email protected]


Hello Spanx Lingerie Store Team,

I would like to request a [return / exchange] for an item from my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Product Name: [Name of the Product]
Size/Color: [Size and Color of the Product]
Reason for Return/Exchange: [Please provide a brief reason, e.g., doesn’t fit, wrong size, etc.]

For exchanges, I would like to exchange this for: [Requested new Size/Color, if applicable].

Please send me the Return Merchandise Authorization (RMA) number and instructions on how to proceed.

Thank you,

[Your Name]
[Your Email Address associated with the order]

Questions?

We’re here for you! If you have any questions about our returns process, please don’t hesitate to reach out to our friendly customer service team at [email protected].

Thank you for shopping with Spanx Lingerie Store.