At Spanx Lingerie Store, we want your shopping experience to be as seamless and confident as you feel in our products. We are committed to quality, style, and your ultimate satisfaction. Below you’ll find all the details on how we get your orders to you and our policy if an item isn’t quite perfect.

Shipping Information

We are proud to offer global shipping to our valued customers (excluding Asia and a few remote regions).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Delivery Times:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after your order has shipped.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after your order has shipped.

You will receive a tracking number via email once your order is on its way, so you can follow its journey to your doorstep.

Our Return & Exchange Policy

Your happiness is our priority. We gladly accept returns and exchanges for most unworn, unwashed, and undamaged items with original tags attached within 15 days of you receiving your order.

Important Hygiene Notice: To ensure the health and safety of all our customers, and in line with common retail practice for intimate apparel, we cannot accept returns or exchanges on the following items. All sales of these items are final.

  • Bras (including Wireless/Bralettes)
  • Bodysuits
  • Briefs & Boyshorts (and other intimate apparel worn close to the skin)
  • Bridal Shapewear

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange for an eligible item:

  1. Contact Us: Within 15 days of receipt, please email our friendly customer service team at [email protected] with your order number and details about the item. Feel free to use the template provided at the bottom of this page.
  2. Wait for Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not send anything back without an RMA number.
  3. Ship the Item(s): Carefully pack the item(s) in their original packaging, include a copy of your order confirmation, and ship it to the address we provide. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund. Please allow up to 5 business days for processing after the item arrives at our facility.

Refund Information

Refund Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

Processing Time:

  • Credit/Debit Cards: 5-10 business days for the refund to appear on your statement.
  • PayPal: 3-5 business days for the refund to appear in your account.

Deductions: The original cost of standard shipping ($12.95) is non-refundable. For orders that qualified for free shipping, no shipping cost will be deducted from your product refund.

Exchanges

To exchange an eligible item for a different size or color, please follow the return process above. In your initial email, clearly state the new size or color you would like. We will process the exchange once the original item is received. If the new item has a different price, we will either charge or refund the difference.

Return Shipping Address

Upon receiving your RMA number, you will be provided with our specific return address. Generally, returns should be sent to:

Spanx Lingerie Store
Returns Department
4951 Rose Street
San Francisco, CA 94103
USA

Email Template

To make it even easier, here’s a template you can use for your request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email To: [email protected]

Hello Spanx Lingerie Store Team,

I would like to request a [return / exchange] for an item from my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Product Name: [Name of the Product]
Size/Color: [Size and Color of the Product]
Reason for Return/Exchange: [Please provide a brief reason, e.g., doesn’t fit, wrong size, etc.]

For exchanges, I would like to exchange this for: [Requested new Size/Color, if applicable].

Please send me the Return Merchandise Authorization (RMA) number and instructions on how to proceed.

Thank you,
[Your Name]
[Your Email Address associated with the order]

Questions?

We’re here for you! If you have any questions about our returns or shipping process, please don’t hesitate to reach out to our friendly customer service team at [email protected].

Thank you for choosing Spanx Lingerie Store.