Welcome to Spanx Lingerie Store (operated via fitnesswearstore.com). By accessing our website and making a purchase, you agree to the following terms and conditions. Please read them carefully. Our aim is to ensure a transparent, confident, and satisfying shopping experience for every customer.

1. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and current information during account registration and checkout.
  • Use the website only for lawful purposes and not engage in any fraudulent activity.
  • Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
  • Comply with all applicable local laws regarding online purchases and the import of goods.

2. Product and Service Description

We specialize in high-quality lingerie, activewear, and shapewear, including products from our collections such as Activewear, AirEssentials, Arm Tights™, Booty Boost®, Bodysuits, Bras, Briefs, and Bridal Shapewear.

  • Products are designed for comfort, style, and confidence.
  • We strive to display product colors and details as accurately as possible, but slight variations may occur due to screen settings.
  • Certain items (e.g., bras, bodysuits, briefs, bridal shapewear) are final sale due to hygiene reasons and are not eligible for return or exchange unless faulty or incorrect upon delivery.

3. Orders and Payment Terms

Order Process:

  • Orders are processed within 1-2 business days.
  • You will receive an order confirmation email once your purchase is complete.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal.

Shipping:

  • We ship globally (excluding Asia and certain remote regions).
  • Standard Shipping: $12.95 via DHL/FedEx; delivery within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50 via EMS; delivery within 15-25 business days after shipment.
  • A tracking number will be provided via email once your order ships.

Sales Tax: Applicable taxes may be added to your order based on your shipping destination.

4. Returns, Exchanges, and Refunds

We want you to be happy with your purchase. Please review our policy carefully:

  • Returns/exchanges are accepted within 15 days of receipt for most unworn, unwashed items with original tags attached.
  • Hygiene Notice: Returns are not accepted for bras, bodysuits, briefs, boyshorts, bridal shapewear, or other intimate apparel worn close to the skin.
  • To initiate a return/exchange, email [email protected] within 15 days with your order details. Do not ship items without an RMA number.
  • Refunds are issued to the original payment method. Standard shipping costs ($12.95) are non-refundable.
  • Processing times: 5-10 business days for credit/debit cards; 3-5 days for PayPal.

5. Intellectual Property

All content on this website, including logos, product designs, text, and images, is the property of Spanx Lingerie Store and protected by international copyright laws. You may not reproduce, distribute, or use any content without prior written permission.

6. Limitation of Liability

Spanx Lingerie Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim related to your order shall not exceed the total amount paid for the product(s) in question.

We are not responsible for delays in delivery due to unforeseen circumstances (e.g., customs delays, carrier issues, natural disasters).

7. Privacy and Data Protection

We respect your privacy. Personal information provided during checkout is used solely to process your order and improve your shopping experience. We do not share your data with third parties for marketing purposes. For details, please see our Privacy Policy.

8. Governing Law

These terms are governed by the laws of the United States, specifically the state of California. Any disputes shall be resolved in the courts of San Francisco, CA.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact our customer service team at [email protected].

Thank you for choosing Spanx Lingerie Store. We value your trust and are committed to providing you with quality products and exceptional service.